Frequently Asked Questions
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|I accidentally made a data entry error. I cannot edit the form, how can I fix it?||
Since the electronic compliance check report submitted acts as an invoice billing ABD for the compliance check, you are not able to alter the report once it is submitted. It is important that you alert ABD to this error immediately, as compliance/non-compliance notifications are generated from the reports your department submits, alerting local retailers how they did on the recent compliance check. Contact ABD using the contact information provided at the bottom of the page.
|I do not see all of my retailers on my list. How can I add a retailer to my list? How can I delete a retailer from my list?||
ABD does not always get the most current information from the local authorities (City Clerk/County Auditor). Contact ABD and let me know a retailer needs to be added or removed from your list. ABD will then contact the City Clerk/County Auditor to obtain a copy of the approved permit application for the new retailer or verify that a retailer no longer holds a valid permit. ABD will make the appropriate changes to the website.
Check to see that you are using Internet Explorer as the I-PLEDGE Enforcement site is only compatible with Internet Explorer. If you do not have Internet Explorer, it can be downloaded at no cost by going to www.micrsoft.com. Once on the Microsoft homepage, scroll down to the bottom of the page and click on Internet Explorer under downloads.
|I tried to log into the I-PLEDGE Enforcement site and the system told me that my credentials are invalid. What do I need to do?||
This error usually occurs when a password is entered incorrectly. User IDs and passwords are case sensitive. Make sure you are entering your user ID and password correctly. If you continue to have a problem, contact ABD using the contact information provided at the bottom of the page.
|What are alternative nicotine and vapor products?||
Alternative Nicotine Product:
A product, not consisting of or containing tobacco, that provides for the ingestion into the body of nicotine, whether by chewing, absorbing, dissolving, inhaling, snorting, or sniffing, or by other means. Alternative nicotine products do not include cigarettes, tobacco products, or vapor products, or a product that is regulated as a drug or device by the United State food and drug administration under chapter V of the federal Food, Drug and Cosmetic Act.
Any non-combustible product which may or may not contain nicotine, that employs a heating element, power source, electronic circuit, or other electronic, chemical, or mechanical means, regardless of shape or size, that can be used to produce vapor from a solution or other substance. Vapor product includes an electronic cigarette, electronic cigar, electronic cigarillo, electronic pipe, or similar product or device, and any cartridge or other container of a solution or other substance, which may or may not contain nicotine, that is intended to be used with or in an electronic cigarette, electronic cigar, electronic cigarillo, electronic pipe, or similar product or device. Vapor product does not include a product regulated as a drug or device by the United States food and drug administration under chapter V of the federal Food, Drug and Cosmetic Act.
|Who is the permit-issuing authority?||
This refers to the licensing entity that issues cigarette permits in your jurisdiction. Usually, if inside a city’s limits, the city issues the tobacco/alternative nicotine/vapor permits. If in an unincorporated area, the county issues the permits.
|Your system told me that my password had expired. Help!!||
Passwords expire at the end of the 28E Agreement term. These passwords are automatically renewed at the beginning of the next 28E Agreement term, Oct 1st. Contact ABD for password information including changing your password. Contact information for ABD is provided at the bottom of the page.